Business Principles

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Our clients’ interests will always come before our own. Our success depends on the success of our clients. We strive to identify and serve their real needs, and also to align our interests with theirs.

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Our most important asset is our reputation and our people. We think like owners in our daily work. We give ourselves the time to make decisions which we can be proud of in the long term, with unreserved respect for the law, and with total integrity in both our professional and our personal lives. We never sacrifice our intellectual honesty for our particular interests or to inappropriate pressures.

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We manage our clients’ information with absolute confidentiality. Our work is grounded on the good use of the information that our clients have entrusted us with.

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Team work is the best way to give superior results to our clients. In our work we foster diversity, creativity and innovation, and we always challenge existing formulas in search of the best solution for our clients.

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We look for answers to the questions we encounter with an open mind and without prejudices. We take into account all opinions on their own merit, regardless of their origin. We value open dialogue and constructive criticism in our search for the best solutions to our clients’ challenges.

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We like to feel proud of the quality and excellence of our work. We pay special attention to details, and we work to deliver excellent results to our clients. We are never satisfied with being merely compliant.

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Our size allows us to be very close to our clients, something we intend to preserve. It strengthens our human relations in an environment of loyalty and honesty. We are convinced that this is the environment in which we can best serve our clients.

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We say things upfront and we never speak badly of our colleagues, clients or competitors. We make ourselves responsible for our decisions and we never hide a mistake.

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Our daily efforts are first with our clients and then with our professional development. To that end, we pay special attention to team work helping each other at work and giving each other honest feedback at all times.

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We like to have fun at work and we value humility and a good sense of humour: we take our work very seriously, but not ourselves.